GENERAL DATA PROTECTION REGULATION (GDPR) COMPLIANT
Bodilosophy believes that privacy is a fundamental human right, so we try to make every process with collecting and using your data as transparent as we can and to allow you control over your information.
By 25th May 2018, Bodilosophy will have in place a GDPR-compliant privacy statement available to read for all clients and patients, which sets out very clearly how we use and protect customer data.
It means that we will need to take extra care when collecting and processing the personal data of our customers (emails, phone numbers, etc.) so that we can provide customers with the assurances they may want about how their data is being protected and used.
Right to erasure
You are given the option to withdraw consent that you may have previously given to our clinic. If an individual withdraws their consent, the clinic will suspend any marketing towards you. As we operate as a clinic, clinical records are required to be kept for a minimum period of time (6 years). However, we can remove you from marketing lists but would be required to keep clinical records for procedures, treatments and sessions including consultations, which had been undertaken.
The data controller for your information is Bodilosophy (registered address: 185 Drury Lane, London, WC2B 5PR) (“Bodilosophy”, “We”, “Our” or “Us”). You can email us on firstname.lastname@example.org.
What information do we collect?
When you visit and or use our platform or contact us, we may collect the following information:
– Personal Information that you choose to share with us when you register for an account, subscribe to emails, newsletters and alerts and which you provide to us when using our services, including information entered into our booking platform and included in your comments, reviews or survey responses. In the course of making a booking or submitting reviews, you might voluntarily provide us with sensitive personal data if relevant to the service that you are requesting or reviewing (relating to your health or ethnicity, for example).
– Where you are utilising our online payment facility, we DO NOT store (via ourselves) your credit or debit card details.
– If you choose to communicate with us (for example, through the Platform, email, telephone, SMS, or social media) we will record the fact that you have contacted us and may retain the content of your communication, together with your contact details and our responses.
– Information about your visits to the clinic and use of the platform, such as the date and time that you visited, the duration of your visit, notes left by yourself for the attention of management, information used for client invoices.
It is important that all the Personal Information you give us when you register as a client/ patient or otherwise when you use the platform is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.
Protecting your personal information
The transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features in relation to that data.
Personal data stored at the clinic premises is securely locked. This is only accessed if required by management or supervision by management. Your practitioner, Doctor or therapist will only have access to your file if required or if an appointment with you will be due on the day.
How do we use your personal information?
In general terms, we use Personal Information to provide you with the services and products you request, process payment, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research, to send you marketing and promotional emails if you agree and to notify you about important changes to our Platform.
We also use your Personal Information for the following purposes:
- Sending you information about your requested services (such as appointment reminders) by email, SMS and push notification
- Facilitating your bookings and taking payments
- Responding to your questions and concerns
- Administering your account
- To conduct our services and pursue our legitimate interests, in particular:
To keep our Platform and systems secure and to prevent fraud, security incidents and other crime
To verify compliance with our terms and conditions and for the establishment, exercise or defence of legal claims
To notify you about new services and special offers we think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is not required)
To tailor and personalise marketing notifications and advertising for you based on information you provide and your use of our Platform, products and services
To help us monitor, improve and protect our Platform, products and services, and to personalise our Platform, products, services (and those of our partners) for you, based on information you provide and your use of our Platform, products and services and other
To investigate and respond to any questions or complaints received from you or from others, about our Platform or our products or services
To conduct internal research and analysis so that we can see how our Platform, products and services are being used and how our business is performing
To conduct market research and consumer surveys
To use customer communications for training, record-keeping and quality control purposes. If you telephone our customer experience team, please note that the fact that you have contacted us may be noted.
Where you give us consent:
To notify you about new services and special offers we think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is required)
To send you information about request for a review, and details of promotional offers via email only.
On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time
For purposes which are required by law:
To respond to requests by government or law enforcement authorities conducting an investigation
To meet legal, regulatory and compliance requirements
Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.
If you would like to unsubscribe from receiving communications which Bodilosophy sends you, you can do so by clicking the “unsubscribe” button at the bottom of email communications which we send you or alternatively by contacting us at email@example.com. In the case of email marketing please allow 48 business hours for your email address to be removed from our system.
Sharing personal information with third parties
We treat the security and method of processing your Personal Information very seriously, and we will never sell your Personal Information under any circumstances.
However, we may disclose your Personal Information to selected third parties, including in the following situations:
Ecomile Ventures Ltd t/a Bodilosophy: registered address: 45 Stanway Gardens, Edgeware, Middlesex, United Kingdom, HA8 9LN
– If you place an order or otherwise engage with Bodilosophy through a website or app powered on behalf of a third party, then your contact details and details of your order will be passed on to the relevant third party, for example tripadvisor.com when you make a booking via tripadvisor.co.uk. If you give a third party such as Tripadvisor the relevant consents, they may also send you marketing communications.
– To third party service providers that perform functions on our behalf in relation to the Platform or otherwise in connection with Bodilosophy services (for example, processing credit card payments, website hosting, conducting surveys and market research, providing social media analysis, providing marketing email services, data analysis tools and to manage customer services communications).
– To our Partners with whom you book our services with whether via their website or app, where they act as a commercial booking agent, or directly with Bodilosophy via their Partner Platform or Widgets, where they act solely as a technology provider. Your information is shared with Partners in order that:
bookings can be facilitated and, if necessary, contact made in advance of your appointment;
if you have opted in to receiving marketing emails from Bodilosophy with which you book, these emails can be sent to you containing news and special offers; and
we can improve the services we offer to our customers and business operations by providing statistical data regarding customers, both on an aggregated basis and on an individual level.
– To third party brands with which we collaborate on products, services, competitions and campaigns
– To third party salon software providers used by Bodilosophy to ensure that those third party software solutions and Connect each display real-time availability to customers
– To Media agencies and advertising partners in order to run targeted marketing campaigns
– To other third parties, for the purpose of facilitating our business and improving our products, content, services or advertising including, by way of example only, sending email communications or publishing reviews of our products and services
– If we are under a duty to disclose or share your Personal Data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction
– To government authorities, and to other third parties as required or permitted by law, including but not limited to in response to court orders. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of our Platform, or anyone else that could be harmed by such activities.
Please note: by posting any Personal Information in any publicly accessible area of our Platform (such as review sections), such information may be collected by third parties over which we have no control. We are not responsible for the use of such information by such third parties.
Please therefore exercise all due care and consideration before disclosing any Personal Information that will be disclosed on public areas. You should also avoid disclosing on public areas any Personal Information that may be used to identify you (such as your name, age, home or work address or name of your employer).
Your rights in relation to your personal information
In relation to the personal information we hold about you, you may be entitled to ask us:
For a copy of your personal information
To correct, or restrict the processing of your personal information
To obtain personal data which you provide to us with your consent in a structured, machine readable format and to ask us to transfer this information to another organisation
To object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
In the first instance you may be able to view or change the information you have provided us with by logging in to your online account. If you are experiencing issues, you may email us to help you on firstname.lastname@example.org.
Your rights in relation to your personal information are limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if we have a legal requirement or a compelling legitimate ground we may continue to process Personal Information which you have asked us to delete. You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority.
If you wish to exercise any of the above rights, please contact us at email@example.com. Please note, however, that no financial information will be provided without verification.
What about other websites linked to our Platform?
We are not responsible for the practices employed by websites linked to or from our Platform nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Platform.
Social Media and User Generated Content
Some of our Platforms allow users to submit their own content. Please remember that any content submitted to one of our Platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these Platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms, e.g. Facebook or Instagram. Please also refer to the respective privacy & cookie policies of the social media platforms you are using.
If we change our privacy policies and procedures, we will post those changes on our Platform to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.
Where we store your personal data
The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA), including for the purposes of processing that data by selected third parties, in order to facilitate Bodilosophy’s business. Countries outside the EEA may not have laws which provide the same level of protection to your personal data as laws within the EEA. Where this is the case we will put in place appropriate safeguards to ensure that such transfers comply with applicable data protection laws.
Our policy on Cookies
Strictly Necessary/Transactional Purposes
Using Cookies for this purpose is essential for our Platform to work correctly. They may be required to enable you to move around our Platform and use our features, for system administration, to prevent fraudulent activity, to keep you logged in from one page to another or so that we can remember what you have added to your basket. These cookies cannot be switched off as our Platform cannot function properly without them.
ITKT / ATKT – Keep you logged in as you move around the Platform
venue-basket-123456 – Keep your products in your shopping cart as you move around the Platform
Using Cookies for this purpose enables us to enhance and simplify your user experience. For example they may remember choices you make such as the country you visit our Platform from, language, search parameters such as date, area or treatment, and help to identify issues with our Platform (such as crash incidents). These can then be used to provide you with an experience more appropriate to your selections and to tailor and enhance your visits to our Platform. The information these technologies collect may be personally identifiable, such as your log-in details. They cannot track your browsing activity on other websites or apps outside the Platform. We use some tools for this purpose, for example Snowplow.
preferred_language – Remembers your language choice on our multilingual websites
homepage-search’ – Remembers homepage search settings for your next visit
recent-locations – Remembers recent locations you’ve searched
Using Cookies for this purpose enables us to better understand how many users visit our Platform, how users arrive at, and browse or use our Platform and which parts of our Platform are most popular. This helps us to improve the Platform, such as navigation and interface experience, and improve our products and services. To achieve this, we collect information on how people use our Platform and use third party technologies for this purpose, including but not limited to Google Analytics, Snowplow, Optimizely, Hotjar, AppsFlyer, Fabric Analytics, Firebase, and Crashlytics. We also use these Cookies to help us measure the effectiveness of our online marketing and advertising activities. We use some third party Cookies for this purpose, including but not limited to Salesforce Marketing Cloud, Snowplow, Impact Radius, Awin, DoubleClick Floodlight, Bing, and tools provided by social media platforms (including Facebook and Snapchat).
Targeting or Advertising Purposes
Using Cookies for this purpose enables us to display adverts on and off the Platform, and to collect information about your browsing habits and usage of the Platform in order to make adverts more relevant and personalised to you and your interests. We may use remarketing technologies to enable third parties to display relevant and personalised ads to you through their networks. They are also used to identify that you have seen a particular advert, limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. We use some third party technologies for this purpose, including but not limited to Salesforce Marketing Cloud, Sovendus, Affiliate People, Snowplow, DoubleClick Floodlight, Google Analytics Audiences, Facebook Analytics, Bing, and AppsFlyer. Technologies are also placed by social media sites for advertising and targeting purposes (including Facebook, Pinterest and Snapchat).
These technologies remember the sites you visit and that information is shared with other parties such as advertisers. When we use third parties for advertising and targeting purposes, we may disclose:
Personally identifiable information, such as email address, order ID, venue.
Generic, aggregated or anonymised data relating to your visits and use of our Platform; or
Information in a pseudonymised form such as a browser cookie ID / code or cryptographic hash of your email address to help us tailor and display our ads to you on other services. This ID or code is matched against your equivalent unique code similarly generated by our ad partners to tailor adverts to you.
The third party companies that we use for targeting and advertising purposes have their own privacy policies which you should read in detail.
Doubleclick Advertising. Doubleclick is Google’s real time bidding advertising exchange. These cookies ensure that you can see Treatwell offers on carefully selected third party websites after you have left the Platform.
Google Targeting. These cookies are set by Google. These cookies enable Google to profile the interests of visitors and ensure that relevant Treatwell advertising reaches you on third party sites or search. These cookies may also be used to store user preferences, verify Google user accounts.
How do we use information we collect from tracking technologies?
See “How do we use your personal information?” above.
What can I do to change my Cookies preferences?
Please find below a number of ways in which you can manage your Cookie preferences online. Please also refer to the privacy & cookie policies of the relevant third party for more information.
Most browsers and devices allow you to remove tracking technologies and/or block new tracking technologies being set. To turn off tracking technologies, look at the “help” menu on your browser, or visit your device settings. However, please note, that (a) this may not be effective for all tracking technologies and (b) switching off tracking technologies may restrict your use of the Sites and/or delay or affect the way in which they operate.
AdChoices is a self-regulatory program that encourages online advertising platforms to include an advertising option icon on any ads or webpages where data is collected and used for behavioural advertising. Find out more here: www.youradchoices.com/control.
Use your mobile device settings to configure your advertising preferences.
Visit Your Online Choices here to opt out of various interest based advertising www.youronlinechoices.com/uk/.
Facebook Ads: You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and Cookies and to update your settings:
Please note that where you have opted out of receiving our email marketing communications via the methods described above under the section “Withdrawing consent or otherwise objecting to direct marketing”, you may still see our non-targeted adverts whilst you are online, if your interests’ settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control whether these ads are displayed to you.
In the case of third parties not specified in this section, please consult their relevant privacy & cookies policy to find out more about adverts displayed to you whilst you are online and how you can opt-out.
Got any questions? Drop us a message and we'll get back to you.
020 7193 9880
Phone lines open 9am to 5pm Monday to Friday only. Please email before and after these times.